Privacy Policy

SRL Autotech Remap
Bariera Sculeni 9/A, Chișinău, Moldova
Email: info@autotech.md

Last updated: 22.07.2025

1. Introduction

At SRL Autotech Remap (“we”, “our”, “us”), we value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. We comply with local Moldovan laws and, where applicable, the General Data Protection Regulation (GDPR).

2. What Information We Collect

We may collect the following categories of information:

• Contact information: name, phone number, email address

• Vehicle data: make, model, VIN, license plate, year

• Service-related information: booking details, service history, customer feedback

• Communication data: messages sent via our website forms, email, WhatsApp, or phone

• Technical data: IP address, browser type, device information, operating system, referring URLs, access times

• Cookies and usage data: details on your interactions with our website (see Section 8)

3. How We Use Your Data

We process your personal data for purposes such as:

• Providing our automotive services and managing customer requests

• Contacting you regarding your inquiry, booking, or service update

• Sending appointment confirmations, reminders, or service-related communications

• Improving our services and website functionality

• Marketing and promotional purposes (only with your consent)

• Maintaining internal records and meeting legal obligations

4. Legal Basis for Processing

We process your data based on one or more of the following legal grounds:

• Your consent (e.g., when you submit a contact form or agree to receive marketing)

• Contractual necessity (to provide you with services you request)

• Legal obligation (to comply with applicable laws and regulations)

• Legitimate interest (to improve services, prevent fraud, ensure IT security)

5. Data Sharing and Disclosure

We do not sell or rent your personal information. We may share your data with:

• Trusted service providers (e.g., website hosting, payment processing, email services) bound by confidentiality agreements

• Legal authorities, if required by law or regulation

• Professional advisers (accountants, legal advisors) as needed

• Other third parties, only with your consent

6. Data Security

We implement reasonable technical and organizational security measures to protect your data against unauthorized access, alteration, loss, or disclosure. These include secure servers, encryption, access controls, and regular system reviews.

7. Data Retention

We retain your personal data only as long as necessary for the purposes for which it was collected, including to comply with legal, accounting, or reporting requirements. When your data is no longer needed, we securely delete or anonymize it.

8. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience and collect usage data.

• What are cookies?
  Cookies are small files stored on your device when you visit a website. They help remember your preferences and improve site functionality.

• Types of cookies we use:

  • Essential cookies: necessary for the website to function

  • Performance cookies: help us analyze website usage

  • Functionality cookies: remember your preferences

  • Marketing cookies: only if you consent, used for personalized offers

• How to manage cookies:
  You can set your browser to refuse all or some cookies. However, disabling cookies may affect your experience on our website.

9. Marketing Communications

With your consent, we may use your contact information to send you promotional materials, service updates, or special offers. You can opt out at any time by clicking “unsubscribe” in our emails or contacting us directly at info@autotech.md.

10. Your Rights

Depending on applicable laws (including GDPR if you are an EU resident), you have the right to:

• Access the personal data we hold about you

• Request correction or deletion of your data

• Object to or restrict processing of your data

• Withdraw your consent at any time (for marketing, cookies, etc.)

• Request data portability

• Lodge a complaint with a supervisory authority

To exercise your rights, please contact us at info@autotech.md.

11. Children’s Privacy

Our services are not directed to children under the age of 16. We do not knowingly collect or process personal data from minors. If we learn that we have collected such information, we will delete it immediately. Parents or guardians may contact us if they believe their child’s data has been submitted.

12. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. Please review their privacy policies separately before providing any information.

13. Complaints

If you have any concerns or complaints regarding the way we process your personal data, please contact us at info@autotech.md. If you are not satisfied with our response, you have the right to lodge a complaint with the relevant data protection authority in Moldova or your country of residence.

14. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with a new “Last updated” date. Please review this policy periodically.

15. Contact Us

For any questions about this Privacy Policy or your personal data, please contact us:

SRL Autotech Remap
Bariera Sculeni 9/A, Chișinău, Moldova
Email: info@autotech.md